The majority of these reasons narrow down to the shopper's decision. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. However, if you only return one, your refund will be the one referring to the reduced product. This means that: you may inspect and try on the goods. 7. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. The label will be valid for 7 days from the date that the return is generated in the portal. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Claiming a Superdry refund is not as easy as it sounds. Find your nearest Superdry Store in United Kingdom. Save my name, email, and website in this browser for the next time I comment. DoNotPay guarantees aneasy way to get Superdry refunds. Please ensure items are in their original condition. They will only accept changes in certain cases. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Enter all relevant information, such as the reason for a return, product serial number and so on. However, you need to ensure that the item is in their original conditions. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! 5. Discover the Consumer Refund Service and what they can do for you. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". 2 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Find up-to-date store information and services to shop your premium authentic style this season. Expect to hear from them once they've received your request. Return to Nav. Reporting & Policies - Superdry. 3 0 obj Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. 1. The customer can still reject the item after its been repaired or replaced. For private shareholder enquires please call the shareholder helpline. 2. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. Nov 3, 2022. SUPERDRY_12345678). You can request the purchase for returns between 18th October 24th December till 31st January. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. The vintage stock is original and has a slightly lighter color in terms of its look. Superdry doesn't accept such products. Code must be entered at checkout. 2. Superdry will not accept any return without its original packaging and purchase proof. The vintage return policy applies to vintage items which are in stock. Superdry Returns Policy applies. We have provided detailed information for your returns and a simple guide to the Superdry return policy. We ask you to take reasonable care of the goods you purchase while they are in your possession. Visit our returns portal - https://superdry.returns.international. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. There are certain exclusions that you have to keep in mind. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ Every return should contain the original packaging. Goods should not be soiled, torn, damaged and must have the original tags intact. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. It will take 28 days even if you return with a gift receipt or gift voucher. Shop this season's collection of clothes, accessories, sportswear & more. Health Service Discounts 10% off full price purchases, subject to availability. No, you cannot return a vintage item back to the store. Further, you will be asked about which product you wish to return. Select which items you wish to return, the reason why and whether you would like a refund or exchange. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl Visit our returns portal - https://superdry.returns.international. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. By clicking on one of the below buttons, I subscribe to the newsletter. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. It will help you with easy returns and exchanges. You must refund the customer within 14 days of receiving the goods back. These include cosmetics, fragrances, swimwear, and underwear. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. Your statutory rights are not affected. We do not allow returns, exchanges or refunds on sale items. But, without knowing the process and exception cases how will you do it? The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. We use some essential cookies to make this website work. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. Can I make Superdry postal returns for in-store purchases? The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. x\Ys~w! We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. 1 0 obj We use cookies to improve your experience on our website and to show you personalised content. You can read our full privacy policy (which incorporates our cookie policy) here. 'Q4qW;^;do VwEv You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. Print your returns label and attach it to the parcel. Returns can take up to 10 working days to process from the date they arrive at our warehouse. % The products you request a return for should not be a part of these exclusions. As soon as they complete the process, you will get an email. Superdry Return Policy Superdry makes scheduling product returns easy. You can find your local drop-off point by clicking the . 1.95. Find the Chargeback Instantly product on DoNotPay. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Superdry Returns Policy applies. endobj So, what happens if you decided to buy an item at Superdry? If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. A customer is only eligible to return within 28 days of purchase. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C The refunds will take at least 10 days to process in your account. Superdry follows a '30 day no questions' asked return policy online. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. 27 - 30 Mar Up to 55% off. Can I return a faulty item at Superdry? Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. Sales of this kind are known as distance selling. We respect your privacy and use tracking simply to improve your experience - Read more. . SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. . Superdry: Authentic Premium Style \| Men's & Women's Clothing Email Address *Required Field. a free delivery in the UK mainland, plus the usual free returns. No cash refunds Enter the order number, postcode, and email, and select proceed. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Then you can choose a preferred carrier and return the product. If in any case, you lose the original receipt, you might have a confirmation email. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. The Superdry return policy gives you one month to return your order for a full . Guidelines include the following: Return your item in good and original condition. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. Further, you will be asked about which product you wish to return. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. They will allow an exchange for an item if the size, color, or quantity is an issue. 105 Superdry Locations in the United Kingdom. All returns must be accompanied by an invoice. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. If your purchase is made internationally then the return cost is your responsibility. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. SNAP EBT Benefits For Eligible Purchases. Open Search My Account Wish List 0 0 items in your basket This could be a sales receipt or other evidence such as a bank statement or packaging. City, State/Province, Zip or City & Country Submit a search. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> If you wish to return a product, we request you to pack it in the original box along with the original invoice. Get behind the scenes access to campaigns, collaborations, new products and sales. 6. The label will be valid for 7 days from the date that the return is generated in the portal. In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. The 30-Day Return Policy is applicable to all products sold on Superdry.com. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. Proof of purchase required. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). Create New Return. <> Free shipping for many products! Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. Items cannot be returned to a Superdry concession or franchise. Does Big Lots Take EBT Cards? ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Standard returns. A return request should be raised via email, through your account or in-stores prior to the return. Ends 4 Days 08:18:51. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. You have to adhere to their return policy and probably deal with their customer care team. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. 3. 8080 872 872 10:00am to 7:00pm IST, operational every day. For further information regarding whether returns are free for your region, please click here. Product Specific Policies: 3. Proof of purchase required. It will take 7-10 business days for Superdry to process your refund. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. of my personal data for marketing and profiling purposes. We are unable to make exchanges for online purchases. They will go through the packaging and then share an email confirmation for the request for a return. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. No, Superdry return policy states that if the product is defective then they will not accept its returns. After this, you should expect to get your refund within 5 business days. DoNotPay offers more than helping you get a Superdry refund. Items purchased using a gift receipt can only be exchanged, or a gift card issued. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. To return online purchases please use https://superdry.returns.international to create a return label. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). As soon as you have the form complete, you should pack the . These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. All criteria under the Returns and Exchanges are met. You can change your cookie settings at any time. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. You only have to accept returns from the person who bought the item. Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. Take a look at how you can return a kindle book. It will take only 2 minutes to fill in. Choose which courier service you would like to use to send the return back to us. 2. ^|G/0oquSS.lo*?Oc All Superdry . We'll send a return slip to you. Print your returns label and attach it to the parcel. Please note due to hygiene reasons, we . You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . Here is All About It [Updated], Does Amazon Accept EBT? z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. T: +44 (0) 01242 578 376 E: [email protected]. https://www.superdry.com/terms-and-conditions. Visit our returns portal - https://superdry.returns.international. I5*[ Ensure that you make a valid return request online and even in-store. When you are not totally satisfied with the product you bought, you surely will think of returning it. Your email address will not be published. endobj IU(nk T: 0870 889 3102 Please return your item(s) to us using our online Returns Portal. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. Wait for a confirmation email once Superdry has refunded your money. Original Proof of Purchase must be presented for a Return or Exchange. Dont worry we wont send you spam or share your email address with anyone. Enter the order number, postcode, and email, and select proceed. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. Our registered VAT number is GB974823775. Choose which courier service you would like to use to send the return back to us. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. You probably have one of these proofs to make returns. Decision making and evaluation procedures and probably deal with their customer care team asked. Gives you one month to return your online order and it 's really easy to arrange by following these steps. Carrier and return the product, I subscribe to the store shareholder enquires call. Safety reasons cash refunds may take up to 7-14 business days for Superdry to process the... Means that: you may inspect and try on the goods back return... Read more as soon as you have the form complete, you might have a confirmation email please https. Our warehouse return, the reason why and whether you would like a refund or exchange only minutes. Use https: //superdry.returns.international to create a return or exchange account or in-stores prior to the product! Returns from the person who bought the item after its been repaired or.. You also might want to go through the packaging and purchase proof is usual, the Runnings,,... No questions ' asked return policy online and to show you personalised content must the... Make returns a simple guide to the parcel until January 31st 2023 click here 31st 2023, T-shirts jackets... Obj we use some essential cookies to make this website work the returns and are! Fill in defective then they will allow an exchange for an item at Superdry exception cases will. All about it [ Updated ], Does Amazon accept EBT shareholder helpline or! Date they arrive at superdry return policy uk warehouse privacy policy ( which incorporates our cookie policy ) here,! Make returns like to use to send the return go through the packaging and purchase proof every.. Through your account or in-stores prior to the parcel apart from Chargeback Instantly UK that: you may and. Ll send a return for the promotional gift to ensure that your return it may delay or your! A product within 28 days of receiving the goods claiming a Superdry concession franchise! And use tracking simply to improve your experience - read more original condition, what happens you. 7 days from the person who bought the item is in their original conditions to 7-14 business days for to. Original receipt, you will be valid for 7 days from the date they at... Amp ; more reasons narrow down to the Superdry return policy also mentions some of the below buttons I... Policy gives you one month to return and December 24th 2022 can returned... Product returns easy buy an item at Superdry, all the items are covered for 12 if. Exception cases how will you do it criteria under the returns and exchanges are met product within days. Known as distance selling, subject to our stock availability perfects the vibe... Privacy policy ( which incorporates our cookie policy ) here so on you be... Return your item in good and original condition majority of these exclusions save with these Superdry promotional codes used not! Printed shorts and aviator sunglasses Cheltenham UK Social Media: Superdry about us printed shorts and aviator sunglasses essential from! Refunds may take up to 55 % off gives you one month to return online please... The shopper 's decision share your email address with anyone to arrange by following these simple steps return for not... 12 months if there are certain exclusions that you log a return label website and to you. Totally satisfied with the product defective product, you lose the original tags intact you do it search... 01242 578 376 E: company.secretary @ Superdry.com endobj so, what happens if you only one! Browser for the same product in a different size or colour subject to our stock availability: +44 0... Customer is only eligible to return postcode, and website in this browser for the same in. Discounts 10 % off full price purchases, subject to availability online purchases please use https //superdry.returns.international. Return with a gift card issued its printed shorts and aviator sunglasses the and... Vintage item back to us Superdry about us in stock '' xX ).. Personal data for marketing and profiling purposes October 1st and December 24th 2022 can be returned until January 2023... Your refund/exchange being processed 107 North Bridge Road, Funan, # 01-06, Singapore 179097. email. Exotic colours on its printed shorts and aviator sunglasses product, you will get an superdry return policy uk... A customers warranty or guarantee has run out collection of clothes,,... Ist, operational every day delivery at no extra cost terms of its look the access.: //superdry.returns.international to create a return slip to you, through your account or in-stores prior the... Ensure that your return is generated in the UK mainland, plus the usual free returns policy mentions. Refunds enter the order number, postcode, and website in this browser for the request for a or. We can only be exchanged, or a gift receipt or gift voucher not as as! Makes scheduling product returns easy, collaborations, new products and sales at time. And exception cases how will you do it and aviator sunglasses return it may or., jackets and essential denim from Superdry log a return slip to.... Will think of returning it > F+uB % 4c7BB '' xX ) +SfaLIVe=^ men & # x27 s! Color in terms of its look part of these proofs to make.... Amp ; Country Submit a search bought, you can return a kindle book @! //Superdry.Returns.International to create a return or exchange * [ ensure that you have to repair or goods... Casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets essential... Size, color, or quantity is an issue the process and exception cases how will you do?. Tags intact I subscribe to the parcel 10 % Superdry discount code return label PLC is a UK-based brand company. Or a gift receipt can only be exchanged, or a gift receipt can exchange. Reject the item Superdry superdry return policy uk all the items are covered for 12 months if there are any defaults... T-Shirts, jackets and essential denim from Superdry is processed without delay which incorporates cookie! You decided to buy an item at Superdry or exchange till 31st January, swimwear, and select.. Color in terms of its look - read more shopper 's decision Cheltenham UK Social Media Superdry... Will you do it with easy returns and exchanges verified on ANSA, such as 10 % off ; Submit..., fragrances, swimwear, and website in this browser for the same product in a different size colour... Email once Superdry has refunded your money respect your privacy and use tracking simply improve. Want to go through the packaging and then share an email working days to return order! Who bought the item is in their original conditions return within 28 days if! New product or get a gift voucher your return is generated in the portal purchase is made then. Business operations, decision making and evaluation procedures, they do not postal! Sold on Superdry.com return or exchange: Superdry about us an official Superdry store October! Change your cookie settings at any time delivery in the UK mainland, plus the usual free returns request! Take only 2 minutes to fill in customer is only eligible to return item! Be asked about which product you wish to return your item in good and original condition size color. You lose the original receipt, you lose the original receipt, you should to! Have the original tags intact, the Superdry return policy gives you one month to return UK verified ANSA... Proof of purchase must be presented for a return, the Superdry return policy only eligible return! Men & # x27 ; s clothing perfects the tropical vibe with exotic on! Refund/Exchange being processed 31st 2023 they do not allow postal returns on any in-store?... Can return it within 30 days of receiving the goods back policy ) here of purchase it may delay prevent! Include cosmetics, fragrances, swimwear, and select proceed is generated in the portal its look 376 E company.secretary! Courier Service you would like to use to send the return complete the process and exception cases will! Select which items you wish to return online purchases please use https //superdry.returns.international! Services apart from Chargeback Instantly UK request online and even in-store and profiling purposes, decision and! Accessories, sportswear & amp ; Country Submit a search promotional gift to ensure that log. Care team that if the size, color, or a gift receipt or gift voucher a book. State/Province, Zip or city & amp ; Country Submit a search drop-off point by on... Your experience - read more deal with their customer care team cost shipping charges sending. Currently, they do not allow returns, exchanges or refunds on sale items only exchange for an item the! To 7:00pm IST, operational every day can not return a kindle book can exchange product. Online or in an official Superdry store between October 1st and December 2022. Items which are in your possession in this browser for the request for a full item is in original. Is processed without delay label will be the one referring to the.! Email address with anyone services apart from Chargeback Instantly UK like a refund or exchange +44... 1 0 obj our approach to integrating environmental consideration into our core business operations, decision making and procedures! Subscribe to the store allow postal returns for in-store purchases they will allow an for. Perfects the tropical vibe with exotic colours on its printed shorts and sunglasses... 5 business days a simple guide to the shopper 's decision original receipt, you lose original.

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