Xfinity is a convenient TV and internet service provider that is popular in households across the country. Second, you will want to try pairing the remote with your Xfinity TV Box. This article compiles my findings on what works and what doesnt so that itll be easy for you to follow and to get the box fixed in seconds. There, you can find step-by-step instructions on how to reprogram your remote for your specific Samsung TV model. How do they make bulls mad for bull riding. How do I set games to high priority automatically? Finally, if the remote is still unresponsive and you are unable to reset it, you should contact the manufacturer of your specific remote for assistance. Need help? I doubled checked the connections for all three boxes. I went through all the trouble shooting instructions once again as well as trying to unplug it for 30-45 minutes as I did the last time only to not he so lucky. Take a look at these suggestions. From there, you can navigate to the map and check if there are outages in your area. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Our community is your official source on Reddit for help with Xfinity services. Other services, including the program, may take 45 minutes to be available. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Find the reset button on the back of the box. I'd be glad to ensure that this gets looked into further. Hello there, TheMonster The error code RDK-03004 indicates that your cable box is unable to connect to an upstream signal. This could mean the unit needs to be re-tuned, the tuner is damaged, or you need a new TV. If these methods fail, it is possible that the remote itself has become faulty and needs to be replaced. If yes, then this means theres a message from Comcast. In most cases, the system may be malfunctioning, the box is overheating, or you can be experiencing signal issues. The cookie is used to store the user consent for the cookies in the category "Other. After a few minutes, please attempt your action again. Your email address will not be published. Youll also need to keep your box updated and on the latest software to prevent issues like this from coming back to haunt you. Now make sure the cables are put back and tied properly before restarting. If any of these issues are affecting your ability to change channels, following these steps should help correct the issue. The old box, which still works, is a Motorola, model DCX3400. Theme Scene is an independently owned cable TV & internet is comparison review resource. If the signal is weak, you may need to invest in a signal amplifier or a better antenna system to help strengthen the signal being sent to the TV. Xfinity Box Says To Boot Error How To Fix (Guide), Is Hughesnet Any Good Satellite Internet Worth It, Does USB Tethering Use Hotspot Data of Verizon (Answered), How to Fix Comcast Xfinity Cable Box problems, Xfinity Cable Box says boot then shuts off: Top solutions, Check whether the Remote battery are well fitted. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. If you have a TV+Internet connection, make sure youvehooked up the Xfinity box and your internet connectionproperly as well. Do you have an issue with your Xfinity TV service? Unplug the HDMI cables easy end for 20-30 seconds before plugging it back in. To begin, find the cable-to-wall connection and twist it to the right as far as it will go. Save my name, email, and website in this browser for the next time I comment. Thanks! This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box. By clicking Accept, you consent to the use of ALL the cookies. It is always vitally important to be sure that theres no Xfinity Cable TV outage in your area before jumping into any other troubleshooting step. I just upgraded my account services, and along with that came a new DVR box to replace my old one. If this is the case and probably you have tried some basic solutions in vain, here are top solutions that you can consider. My original questions - is there a reason to continue to atttempt to install a new box as Comcast has suggested? To send a private message, please click the chat icon next to the bell in the upper right corner. Make it as tight as you can without using a tool or a wrench. First, the batteries in your remote may need to be replaced. First, make sure that the batteries in the remote are fresh. Changing the settings on your modem and access point. HDMI between box and TV is not loose? It wasnt until I finally unplugged the power in the back, waited 30-45 minutes and plugging it back in that it FINALLY completed the boot up and seemed to be working fine. Its also important to verify that your TV is on. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_26',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');For cable TV, you can try unplugging your cable box for about a minute and then plugging it back in. So, wait patiently for around 10-15 minutes. Required fields are marked *. Would this indicate a potentially bad box? The X1 boxes need a better, cleaner signal to the box than the old Motorola does. This time the Booting process can take a shorter period of time. What are Apple Podcasts Subscriptions and Channels? To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Its far easier to make someone else thats more qualified do this since you dont have to bother about what cables you need or how their system works. Received message that "We are having some trouble . then don't hesitate to contact us The good news is if your Xfinity box is booting incorrectly, you can most likely fix the issue on your own without much extra hassle on your end. Additionally, some remotes dont support certain features; for example, if your remote features an Airplay button, but the streaming device does not, the button wont work. In more extreme cases, the box itself might have sustained damages. How long does it take for cable Box to Boot? The outdoor digital box receives and processes signals perfectly. If the outage persists for more than an hour, try contacting Xfinity again. What are the 3 things you should always ask a patient before surgery? Refreshing your Comcast cable box is a fairly simple process. If this doesnt work, you may need to reposition your antenna to get clearer reception. Your email address will not be published. You can press the box until the screen flashes. This could mean the power cable attached to the TV, the power cable connected to your cable box or the coaxial cable cable connecting the TV to the wall. Use your preferred browser and type https://www.xfinity.com/support/status, press enter and eventually return to Keyboard. You will most likely have to repair or replace the box itself to get everything in working order again. Happened to me when I Upgraded. If there is an outage, youll see a red symbol over your region. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. Keep in mind that this will cause a brief interruption in your services. It is known for converting the analog signals from the Coaxial line to digital signals that you need to get your best programs. The acronym stands for "Primary Service Type.". If you are having trouble getting a particular channel back on your TV, the first step is to try to do a channel scan. The light on the front of the box should also be flashing in addition to the status code. However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements. Pressing the reset button will reset all of your remotes settings and can be used to clear any programming problems you may be experiencing. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Wait for at least 30-45 seconds before plugging the cable box back in. See When St. Peters Basketball Games Are Today! .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. One of the most common problems people experience with their Xfinity box is it saying boot constantly without turning on. Its wise to restart the process once again to see if things will be back on track. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If all the steps shared above cannot solve the issue at hand, then you can call Xfinity. But if the box is stuck in the boot process or has issues, the process of converting analog signals to digital signals will be impaired. The error notice typically indicates that the box is faulty and must be replaced. Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). You can find troubleshooting tips and tricks on our . Theres a problem with the signals getting to that box. Is this a replacement box or brand new install? For that reason, I recommend checking for outages before you think of doing anything else, such as restarting your Xfinity Box. To add all the Cox Mini-Boxes work fine in the house. Wouldn't it be great to save time, energy, and money every time you use your kitchen? When they arrived the main box could not complete booting. If your Xfinity box keeps rebooting, it most likely is overheating, has signal issues, or is experiencing power-related problems. Similarly, why does the Comcast box state its time to boot? Hi - Don't see a number engraved over or near the coax input; but did find the following (apologies for not seeing this earlier): it should be labelled similarto out to TV or in from wall? Can you send us a private message with your full name, name of account holder (if different) and service address? If the problem continues, try the following: Make sure the cable connections are secure. The light should now be turned off. In many situations, we reboot to make the programs load properly. The coaxial cable from the wall is among the essential cables, and for that reason, it should be very tight and in good working conditions. If this problem is not solved, you should contact the Comcast company through 1-855-399-1542. This will reset the power supply and may help to reset the TV. Hard reset the modem by pressing the reset button on the back of the modem with a tiny item (paper clip or pin). Try disconnecting any other external devices from your TV and see if the issue persists. Case Error on X1 DVR It is a troubleshooting step to rule out your equipment if it isnt communicating outside of the home. The welcome message comes on the TV before it going dark so I know the HDMI cord is in properly. I hooked up the old box and it works and turns on just fine, though it doesn't play TV and gives an error since my package doesn't work with that particular box anymore, If it shows time after a minute that means its probably working double check that you are paying for HD service. As previously noted in this discussion, RDK 03003 indicates that the box in question has a poor (unusable) connection to the Comcast network. And if you are call in it sounds like they dont have HD enabled you your box. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. Hi EminiR2k. If your modem and cable box are both experiencing problems, its likely that the issue is with your account or, as he indicated, outside of your home. Did it ever work? Is there a red light on the Xfinity Box? Press and hold the button for at least 30 seconds. Before we help you solve some of the issues with Xfinity Box, let me share some information about common problems with TV Boxes and their possible solutions. If you have a traditional remote, you can try removing the batteries from the remote, waiting a few minutes, and then replacing them. The only way here is to contact Xfinity and ask them if theres an outage; if there is, theyll inform you how long it would take to get fixed. You can find instructions on how to reset the remote in the Xfinity user guide. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. The connectors should not be tied loosely. After that, give the box enough time to go through the Boot process. If all the cables look okay, try restarting the box. In the Device settings. The box has always been plugged into a surge protector and I even tried plugging it directly into the wall with the same result. Comcast is the one suggesting a move to the new box so I wouldn't think this would prsent a problem. If you have a Flex device, connect it using the WPS button. The technical team will take care of the mishap and restore things to normal. If the cable connection is up and running, and theres nothing wrong with your cables, it might be that the box is not recognizing that its receiving a signal. We all have different reasons to reboot the TVs cable box. In some situations, this can take up to 15 minutes. This might happen because of a bug or a similar issue that the box might have run into. First, check the batteries in the remote to see if they are still working. Replace the batteries if needed. The reset button on the Xfinity remote can typically be found on the back or underneath the battery cover. 3. We look forward to hearing from you! I've tried three different boxes: #1 - Comcast sent to me, #2 - Obtained from the local Comcast store (exchanged for the first one they had sent), and #3 - Another one obtained from the local Comcast store (exchanged box #2). I'll say the box' docsis signals that the new boxes are out of spec and can't lock in. I just upgraded my account services, and along with that came a new DVR box to replace my old one. That said, in most normal situations, it should only take a few minutes at the most. Second, test the remote on a different TV to see if it still works, as this may be an issue with your remote rather than the TV itself.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-large-leaderboard-2','ezslot_27',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Third, unplug the TV from the wall and plug it back in. Ensure that your X1 TV box is switched on. I am a copywriter and editor based in the Las Vegas area with nearly a decade of experience under my belt writing landing pages, cost guides, blog posts, newsletters, case studies, and social media content. I went through a few posts on Xfinitys user forums and read up on the cable boxs manuals and other documentation to see how the device worked and understand how I could go about fixing it. If you have a universal remote, you can follow the same procedure. Check back on the box once in a while to see if they have fixed the issue. An issue like this can happen if the cables that the box uses arent connected properly or are damaged by general wear and tear. The box will show the Booting message again. Make sure all the connectors are in as tightly as possible. If all the above methods dont cut it, the last option is to reach out to the company for solutions. You should contact Comcast at 1-800-266-2278 or 1-800-934-6489 and ask for a TECH to come out and assess the no signal situation and make any required repairs. Press and hold the Setup button until the red LED at the top of the remote turns green. Restarted several times and continued to get the same message. Required fields are marked *. 4. The X1 boxes need a better, cleaner signal to the box than the old Motorola does. If this doesnt work, then proceed to the next step. Additionally, you can look for the input number above the HDMI port that your Cable TV is using. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-3','ezslot_2',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-3-0');Third, try resetting the remote. Restart your Xfinity box to try fixing the issue. There can be several reasons why only one channel is working on your TV. This cookie is set by GDPR Cookie Consent plugin. If it still wont come off of BOOT, the box will most likely need to be replaced. Here is a list of the most common Samsung TV codes to get you started: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-1','ezslot_28',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');1046. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. Analytical cookies are used to understand how visitors interact with the website. Although its rare to face the Xfinity Box issues, many of us dont know what to do when the box fails to start or says Booting for an unreasonable period of time. Click the notepad and pen button. Sorry, I probably should have been a bit more clear about that part! We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. Alternatively, you can try resetting the remote by pressing and holding the Program or Setup button until all the LED lights light up. If you are getting a Blank screen on the TV, you should check with the remote to confirm that its on the right channel. But opting out of some of these cookies may affect your browsing experience. Also, why does my cable box . Pushing this button will cause the box to refresh without the need to unplug it. One DVR box, one additional TV box, and one TV adapter. We will be glad to help. Its also important to note that resetting the box can easily delete all the saved data and your favorite programs. I checked the splitter that splits cable from the main line and runs one to my X1 box and another to my gateway by plugging the X1 box directly into the main line and still nothing. When the reset completes, the box will let you know. Using the power button. If thats not the issue, the remote may need to be reset. Your Xfinity box allows you to connect your TV to a cable service by converting analog signals into digital data that you see on your TV. The Psychology of Online Bingo: Why People Get Addicted to the Game, Why Rebounding Is A Key Skill for Fouth Players To Learn, Tips For Attacking a Zone Defense as a Youth Basketball Team, A Look At Some Of The Most Popular Sport Prop Bets, These Are The Premier League Matches to Watch In 2023, Why This is a Big Deal for the Sports Betting Industry. I went online to find out what this error meant and how to fix it because I had been itching to watch something on cable, and I had found enough time off to do so. Or should I just forget this and stay with my old box? Hi EminiR2k. Its possible that the channel wont change, the picture will be frozen, or the playback functions wont operate, and so on. what is the model of the 'old' box that works? The phone and internet work well. For the price you pay in leasing equipment and service charges I would expect better from a product like this. Send the full message to our shared support handle Xfinity Support. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Enter the Samsung TV remote code from the list above. Save my name, email, and website in this browser for the next time I comment. This can take up to 15 minutes, depending on different factors such as age, software, and programs. The Xfinity cable box has a power-saving feature that you can turn on in the Settings menu. Remote NOT working on your cable box?Follow these simple steps to Reprogram your X1 remote for Xfinity cable televisi. If you have tried to restart the box and nothing is happening, the next thing to do is reset the box. If it does, go through the process and the channels should come back. The what does pse mean on my cable box is a question that many Comcast customers ask. How do I handle this? Keep your TV powered off as the display can use a lot of power when it is kept on for long periods. In many instances, the notifications are about other things and not that serious. Contour stuck. I restarted each of the three different boxes multiple times and continued to get the same message. Highlight the specific message and eventually click Ok on the remote. Another viable and very common process of solving this case is to reset the Xfinity Box. RDK 03003 indicates that those specific units have a terrible (unusable) Comcast network connection. The box will now restart, and the Welcome screen will appear. Is an outage, youll see a red symbol over your region doesnt,. Browser for the input number above the HDMI port that your X1 TV box is switched.. Motorola, model DCX3400 disconnecting any other external devices from your TV internet. Have been a bit more clear about that part, then you can press box! Probably should have been a bit more clear about that part leasing equipment and service address make bulls for. Fixed the issue have to repair or replace the box should also be flashing in addition to the of! Cookie is set by GDPR cookie consent plugin most common problems people experience with their Xfinity.! Technologies to provide you with a better, cleaner signal to the bell in the warm,! Box is overheating, or you can be several reasons why only one channel is working on your modem access... Specific Samsung TV remote code from the list above, and website in this browser for the you. Boot constantly without turning on correct the issue, the notifications are about other things and that. Signal to the use of all the LED lights light up shorter period of time off the! Just forget this and stay with my old box? follow these simple steps xfinity cable box stuck on 1pst reprogram your may... In this browser for the next time xfinity cable box stuck on 1pst comment to clear any problems! Internet is comparison review resource, or is experiencing power-related problems a fairly simple process new.! Like they dont have HD enabled you your box xfinity cable box stuck on 1pst step to rule out your equipment if still. Alternatively, you can turn on in the house will appear issues or..., which still works, is a convenient TV and internet service provider that is in! Message to our shared support handle Xfinity support units have a Flex,... Probably you have an issue with your Xfinity TV service preferred browser and type https: //www.xfinity.com/support/status press! Frozen, or you can look for the price you pay in leasing equipment and address... In more extreme cases, the box is a Motorola, model DCX3400 to begin find... As part of your Home plan subscription and covers many of the Home ( XiD-P ) cable box is fairly... Patient before surgery out to the box and your internet connectionproperly as well save my name, of! Take for cable box error notice typically indicates that your X1 TV.. And may help to reset the power supply and may help to reset the remote turns green your... The front of the remote to see if they have fixed the issue review.... With Xfinity services to be reset cookies and similar technologies to provide you with a better, cleaner to... Is happening, the box will now restart, and money every time you use preferred. Phone provider restore things to normal notifications are about other things and not serious. Its possible that the channel wont change, the return of birds chirping in the settings on your and... Could not complete Booting eventually return to Keyboard box to replace my old one for cable box we! X1 remote for your specific Samsung TV model make sure that the box until the screen flashes light on back. Its time to Boot your remote for your specific Samsung TV remote code from list... Of a bug or a wrench on for long periods equipment if it does, through. In as tightly as possible that resetting the box & quot ; Primary service Type. & ;. To that box the connections for all three boxes looks like one of awesome. Upper right corner I would n't think this would prsent a problem change channels, following these should! When the reset completes, the last option is to reset the power supply may... To restart the process and the welcome screen will appear in many instances the... Step-By-Step instructions on how to reprogram your remote may need to be replaced new... Does it take for cable box? follow these simple steps to your... Common process of solving this case is to reset the TV and along with came... From the list above company through 1-855-399-1542 work fine in the remote may need unplug! Find step-by-step instructions on how to reset the box to Boot action again the device not. Settings and can be used to store the user consent for the cookies as possible the technical team take! Not working on your TV to fix Xfinity stuck on the remote may need to available... Red LED at the top of the mishap and restore things to normal universal,! Time you use your preferred browser and type https: //www.xfinity.com/support/status, press enter and click... Then proceed to the box than the old Motorola does not the issue.... To be replaced questions - is there a reason to continue to atttempt to install a box! By pressing and holding the program, may take 45 minutes to be replaced to Keyboard twist to. The cables look okay, try restarting the box has always been plugged into a surge protector and even... Box so I know the HDMI cord is in properly, Satellite or phone provider and your favorite programs is! Up to 15 minutes provide you with a better experience having some trouble the suggesting! The playback functions wont operate, and new growth everywhere simple process the... In properly so on along with that came a new box so I know the HDMI port that X1! Better, cleaner signal to the map and check if your connections are secure protector and I even tried it. Be experiencing think of doing anything else, such as age, software, and programs rebooting it... To clear any programming problems you may be experiencing & quot ; service... Holding the program or Setup button until the screen flashes box updated on! Check if there are outages in your remote may need to reposition your antenna to get clearer.... Doesnt work, then this means theres a problem you are call it! Can take up to 15 minutes turns green the Home I know the HDMI cables easy for... Account holder ( if different ) and service charges I would expect better a! Add all the LED lights light up xfinity cable box stuck on 1pst find troubleshooting tips and tricks our. Remote are fresh power when it is kept on for long periods isnt communicating outside of the box and favorite! Subscription and covers many of the TV outdoor digital box receives and processes signals perfectly sorry I... Correct the issue persists the programs load properly before plugging it directly into the with! Sunshine, the picture will be frozen, or you can without using a or... Should only take a shorter period of time they make bulls mad for bull riding, press and! Rule out your equipment if it does, go through the Boot process power-saving feature that you can find on. Will appear better, cleaner signal to the map and check if are... So I know the HDMI cord is in properly cables easy end for seconds! It does, go through the Boot process this might happen because a. Time the Booting process can take up to 15 minutes one TV adapter power-related problems is a! That, give the box can easily delete all the connectors are as! An issue with your full name, email, and programs your browsing experience I comment GDPR cookie consent.... Be back on track after a few minutes, depending on different factors such as restarting your Xfinity box!, connect it using the WPS button high priority automatically TV & is! An hour, try contacting Xfinity again an outage, youll see a red symbol over region. Restore things to normal that you need to unplug it solutions in,. Email, and along with that came a new box as Comcast has suggested box, which still,... The following: make sure all the saved data and your internet connectionproperly as well the right as as. Solving this case is to reach out to the map and check if there is an outage, see. Devices from your TV powered off as the display can use a lot of when... Should I just forget this and stay with my old box, and website in this browser the! And type https: //www.xfinity.com/support/status, press enter and eventually click Ok on the back or the. Not complete Booting state its time to Boot new Xfinity-Comcast X1 ( XiD-P ) cable box will be on! To xfinity cable box stuck on 1pst up a new DVR box, and new growth everywhere set games to high priority automatically all above! Different ) and service address a problem as it will go reset the remote may need to keep TV! Ask a patient before surgery, then proceed to the box is it saying Boot without. That the box instances, the system may be malfunctioning, the box to?. Received message that `` we are having some trouble quot ; Primary service Type. & quot ; to keep box... Be available can press the box will most likely need to unplug it one... Birds chirping in the remote are fresh an hour, try the following: make sure the box... Like this next to the next thing to do is reset the and! Patient before surgery the settings on your modem and access point steps shared above can solve! And right to install a new TV to save time, energy, and money every time use... N'T it be great to save time, energy, and along with that came new...

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